Right, so...I'll have a real update soon, but I wanted to share this with
My computer monitor has been acting all wonky lately, and I know it's a
monitor problem, because when it happens, I whack the side, and it stops.
Below is the transcript of the internet help desk chat I just had with Gateway.com
Read, and believe me that this is the conversation, verbatim.
Shawn: Hello John, welcome to Remote Assistance. My name is Shawn and my badge number is 173.I will be your technician. John: Hi, thank you Shawn: From your description I understand that you have an issue on abnormal display in your system. John: Yeah, the top and bottom of the display on the monitor get distorted from time to time Shawn: Could you please tell me, what version of Windows you have loaded and if this is the system with the issue? John: 98 Shawn: Are you currently on the system that needs an issue resolved? John: And yes...I think it's more of an actual monitor problem though, it seems to have something to do with display coming from the screen. Shawn: May I know from when this problem has started? John: About a month ago. John: But it's just recently started to get worse. John: Like the display is being squeezed together. Shawn: Have you recently installed any software or hardware or downloaded anything from internet? John: I added a new memory card, but that was after the problems had started. John: And as far as downloads, nothing out of the ordinary, music, movie files, etc. Shawn: Can you show me the abnormal display in your Monitor? John: I'm waiting for it to happen, of course now it's acting fine. Shawn: So that I can able to resolve the issue in a better way. Shawn: Even I can able to see all the icons are looking fine in your system. John: Yeah, it looks just fine now...but when it happens, the black areas on the top and bottom of the screen get wavy, and the screen condenses. John: When I tap on the side of the monitor, it usually stops for a while, though I know that's probably not helping anything. Shawn: John I think your display is fine. çCan
you BELIEVE that??? Shawn: Our chat today has been documented in Service Request 1-642378209. John: Right, but there is something wrong with the monitor. Shawn: Will you tell me what is wrong with the Monitor? John: I did, unfortunately it's not doing it at the moment. I'm sure it's nothing that has to do with software, it's the actual display output of the screen. John: It becomes distorted on both the top and bottom Shawn: John it looks fine now. John: Right, just like I said, it's fine at this moment, but do you have any idea of what the distortion might be? Shawn: It may occur due to playing games or video driver files corrupted. John: And how would I find out if that's the case? Shawn: You can restart the system if you have that problem. John: But...it's been happening for a month now. Shawn: And see whether the issue presists. Shawn: If it presists then you should
reinstall the Video driver. Shawn: I hope now it is looking fine. John: Right, so now, if it "presists", I'll just do that. John: This has been of no help whatsoever, thank you for your lack of assistance.
Gateway.com secure connection closed 18:54
2/19/03. Connection reset by peer.
And that is why I will now never purchase a Gateway product again.